FAQ | Silver Picks

Our most common queries are answered below. If your question is still unanswered please contact us. 

How long will it take to receive my order?

All orders are dispatched within 1-2 business days. If you need it quickly, contact us. Delivery then takes: UK 1-2 days, US 5-7 days, EU 5-7 days, Rest of world 7-14 days, All orders are sent via registered mail and will need to be signed for.

How do I track my order?

Full details of how to track your item are provided in the dispatch email.

Can I order if I do not have a credit card

If you do not have a credit card you can pay via Paypal. 
We can also accept bank transfers- contact us for details.

What is Sterling silver?

Sterling silver is the standard used in all good quality silver jewellery being 925 parts per 1000 pure silver.

Can you engrave images?

We can engrave your design or logo. Email us the artwork at info@silverpicks.com

Do your products come in a presentation  box?

All our products come in a free gift box.

Do I have to order on the website?

You can order on the website or phone us with your order- see our contact us page for details.

Are chains included?

Yes, all items that feature a chain will be included in the price. Various types and different lengths of chain are available. You may select your preferred chain at the point of purchase.

Do you offer insurance?

All items are fully insured against loss or damage in transit.