FAQ

How long will it take to receive my order?

All orders are dispatched within three business days.
Delivery then takes: UK 1-2 days, US 7-14 days, EU 5-7 days, Rest of world 7-14 days,
All orders are sent via registered mail and will need to be signed for.

How do I track my item?

Full details of how to track your item are provided in the dispatch email.

Can I order if I do not have a credit card?

If you do not have a credit card you can pay via Paypal.
We can also accept bank transfers- contact us for details.

What is Sterling silver?

Sterling silver is the standard used in all good quality silver jewellery being 925 parts per 1000 pure silver.

Can you engrave images?

We can engrave your design or logo. Email us the artwork at info@silverpicks.com. Bulk discounts available.

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Do your products come in a presentation box?

All our products come in a free gift box.

Do I have to order on the web site?

You can order on the website or phone us with your order- see our contact us page for details.

Are chains included?

Yes with all items that feature a chain will be included in the price. Various types and different lengths of chain are available. You may select your preferred chain at the point of purchase.

Do you offer insurance?

All item are fully insured against loss or damage in transit.